Dox Health Cancellation and Refund Policy

 

Update Date: September 12, 2023

 

This policy ("Policy"), a part of Dox Health Terms of Service, outlines the terms and conditions for cancellation and refunds related to services provided by Dox Health, Inc., its affiliates, and subsidiaries (referred to as "Dox Health," "us," "we," "our," or "Company"). Our services encompass the use of the Company's websites, e.g., www.qper.health, www.qperhealth.com, www.qperhx.com, or www.doxhx.com etc. (the "Site"), the Company's mobile application, known as the QPER Health App (the "App"), as well as any hardware and software devices offered by the Company (collectively referred to as "Devices"). The Services include all other content, products, or offerings made available by the Company through the Site, App, or Devices.

 

  1.  Cancelation of subscription plan and refund

    1. Eligibility for refund: Any subscription plan purchased from the Site may be eligible for cancelation and a refund of original subscription purchase price (minus the QPER health full website price of Medical supplies when applicable) if canceled within twenty-one (21) calendar days from the date of subscription commencement. No refunds will be issued after the specified timeframe.

    2. Cancellation and Refund Process: To initiate a cancellation and refund, please contact QPER Health Customer Support at 617-286-2477 or email us at support@qper.health during our regular business hours, Monday-Friday, 9AM-5PM Eastern, providing your order number and/or invoice number. 

    3. Free Gifts and discounted items: If any devices and/or accessories, or any other complimentary items were offered for free or at discount along with the subscription and the original subscription plan is canceled, the cost of these free or discounted items deducted at the QPER Health website price from the original refund amount.

    4. Medical Supplies: Certain items or accessories such as Blood Glucose Test Strips, Sterile Lancets, Glucose Control Solution, and other "QPER Health Accessories" are considered medical supplies and are not eligible for returns or refunds unless they are defective. If QPER Health Accessories were provided as included in the Subscription Plan for free or at a discounted price, their full QPER Health website price will be deducted from the refund total if the original subscription order is canceled and refunded after processing.
  2. Refund for Devices
    1. If you purchased one or all of the QPER Health Devices (Blood Glucose Monitor, Blood Pressure Monitor, and Weighing Scale)  along with your subscription and decide to cancel the subscription within the initial twenty-one (21) days, you are eligible to return the purchased Devices for a refund of the original purchase price of the device/s, subject to a 10% restocking fee, applicable taxes, VAT, wire commissions, shipping charges, and other relevant fees. This partial refund will be processed via your original payment method once Dox Health receives the returned devices and conducts an inspection to ensure they are in "like-new" condition. Refunds will be denied if the devices are damaged, unsanitary, dented, scratched, or missing major components. The time it takes to credit your account may vary depending on processing times. No refunds will be issued after this timeframe. 

  3. Purchases from Independent Retailers

    If you purchased compatible devices or products from an independent retailer or another online retailer or any third-party, please follow their respective refund guidelines. Dox Health does not endorse or recommend any independent retailers, online retailers, or third-party sellers for blood glucose monitors and accessories, blood pressure monitors, or digital weighing scales. Our Users are required to buy their own FitBit or Apple Fitness watch or tracker which are not available for purchase on QPER Health Sites. The return and refunds of the FitBit or Apple Fitness watch or tracker bought from FitBit or Apple or any third-party are subject to their terms and policies. 

  4. Renewal Cancellation
    After the initial twenty-one (21) days from the start of your Subscription Plan, you may cancel the automatic renewal of your subscription plan at any time before the renewal date. This can be done through the QPER Health website. Your subscription will continue until the end of the current subscription period and will terminate after your current active subscription period concludes. No partial or pro-rated refunds for subscriptions will be issued after the initial twenty-one (21) days period from the commencement date of your subscription. 

  5. Defective devices
    If your QPER Health Devices are experiencing malfunctions due to defects in materials or workmanship within the first twelve (12) months from the date of delivery, Dox Health, Inc. will conduct an inspection and, if necessary, may replace your defective product. This replacement is subject to the terms and conditions outlined in your warranty by the manufacturer of the Devices. For detailed information, please consult the warranty provided in your User Guide.
    To initiate an inquiry regarding a potential defect in any Devices please contact QPER Health Customer Support at 617-286-2477 or email us at support@qper.health during our regular business hours, Monday-Friday, 9AM-5PM Eastern.
    If you have purchased compatible devices from a retailer other than Company Sites, please be aware that your ability to return these products, receive a refund, request repair services, request exchange, or pursue other remedies is determined by your agreement with the third-party retailer, and it is not governed by Dox Health, Inc. To the fullest extent permitted by applicable law, Dox Health, Inc. holds NO liability or responsibilities concerning your interactions with any third party.
    Please note that the warranty provided in your User Guide by the manufacturer is the exclusive warranty offered by Dox Health, Inc. This warranty supersedes all other warranties, whether expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose. The warranty provided in the Product User Guide applies exclusively to the original purchasers of Dox Health Products through the Company Sites. It does not extend to the performance of a Dox Health Product that has incurred damage due to accidents, alterations, misuse, tampering, or abuse in any form.

  6. Blood Glucose Accessories Delivery Plan Change

    Blood Glucose Monitor Accessories Delivery Plan orders placed online through the QPER Health Sites can be changed online, upgraded or downgraded wherever applicable, before the order has been processed by logging into your account on the Site and navigating to change accessory delivery plan. Once the order has been processed and shipped however, it is not eligible for change for the current accessory delivery period. The change will take effect for the next automatically renewing accessory delivery period. Note that as long as you have an active subscription, the minimum number accessories delivery included with the subscription will renew and fulfill automatically at intervals described in the Site.
     

    Blood Glucose Monitor Accessories Delivery Plan orders placed online through the QPER Health Sites can be changed online, upgraded or downgraded wherever applicable, before the order has been processed by logging into your account on the Site and navigating to change accessory delivery plan. Once the order has been processed and shipped however, it is not eligible for change for the current accessory delivery period. The change will take effect for the next automatically renewing accessory delivery period. Note that as long as you have an active subscription, the minimum number accessories delivery included with the subscription will renew and fulfill automatically at intervals described in the Site.